If you are unable to create an ILLiad user account, visit the My.Emich webpage for instructions on obtaining a username and password, or contact the ICT Help Desk at 734.487.2120 or ict.helpdesk@emich.edu.

If you have successfully created a My.Emich account and used ILLiad in the past, but now you are unable to get back in, the most likely reason is that your My.Emich password has changed. You need to use that new password when logging in. (If you recently changed your password, it may take up to 24 hours before it will work.)

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What web browser should I use?
You need a web browser that can handle forms, tables, and, preferably, one that can handle frames. We recommend either Netscape Navigator version 3.0 or greater, or Microsoft Internet Explorer version 3.0 or greater. Both browsers are available for the Windows 3.x, Windows 95 or NT, and Macintosh O/S operating systems. Netscape Navigator is available for UNIX.

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Is security a problem if I use a public workstation?
Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

• Access our electronic ILL system only from your personal computer or an otherwise secure workstation.
  
  
• When using a public access workstation, exit from the web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

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Why wasn't I notified that an article or book had arrived?
If you were not notified, your ILL contact information in is incorrect. You may update your contact information in our ILL system. It remains your responsibility to check on the status of your request (permit at least a week to pass first!).

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Why don't I see all my older requests when I look at my request history?
From time to time, we purge older records from the ILL system.Our policy is to keep requests online for several years in order to comply with record keeping requirements of the copyright law.

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Why does my browser say that you are sending a cookie? What is in it?
The technology that we use to provide live reporting for the web sends a message to be stored on your machine. You can refuse this cookie and still be able to use the ILL web pages and our system without any problems.

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What do ILL system status messages mean?

ILL System Status Definition	(adapted from Carnegie Mellon Library Interlibrary loan page)
Awaiting Extensive Searching	We have performed an initial search for the material you requested, without finding a potential lender. We will continue to try to locate the material.
Awaiting Conditional Processing	A potential lender has responded to your request with a question or information. We will make the appropriate response to keep your request active.
Awaiting Unfilled Processing	We have sent your request to potential lenders but no one has filled the request. We will continue to try to obtain the material from other sources.
Awaiting Other Request Processing	We have worked on your request, but it is not ready to be sent to potential lenders.
Awaiting Copyright Clearance	We are checking to see if a copyright fee is required to obtain the requested article.
Awaiting ALA Processing	The lender for this item requires a paper form (the ALA form) to be sent via fax or U.S. Mail. We are processing the ALA form to keep your request active.
Awaiting Customer Contact*	The requested material has arrived and is ready for pickup, but the customer has not yet been contacted. This is a step in the receiving process that should be completed very shortly.
Awaiting Doc Provider Processing	Because of availability or copyright restrictions, we must obtain your item from a commercial document provider. We are processing this request.
Awaiting Post Receipt Processing *	The requested material has arrived and has been partially processed.
Awaiting Request Processing	We have received your request and it has gone through the copyright clearance process. We will now try to locate potential lenders.
Awaiting Return Label Printing*	Patron has returned item to the Library. It is awaiting return processing by the ILL staff.
Canceled by Customer	Customer has canceled the request.
Canceled by ILL Staff	The request has been canceled by ILL staff. By clicking the "View/Resubmit Canceled Requests" button you can obtain detailed information about the canceled item. If the ILL staff cancels an item, the electronic ILL system immediately sends an e-mail message explaining the reason for cancellation.
Checked Out by Customer	The item has arrived, been processed by the ILL staff and checked out to the customer.
Customer Notified via E-Mail*	The item has arrived, been processed by the ILL staff and the customer has been notified.
In Print Queue*	The item has arrived and been partially processed by the ILL staff and is awaiting the printing of the ILL identification label.
In Return Address Print Queue*	The item has been returned by the patron, checked in and is awaiting the printing of the return address label.
Item Checked In	The item has been returned by the patron, checked in by the ILL staff and is waiting return processing.
Received Incorrect/Partial Item	The item received either does not match requested item or is incomplete. The ILL staff will determine the quickest way to correct the problem.
Request Finished	The request has been successfully processed and completed. Requests with this status are archived under "View/Request History" button. (Canceled requests are not considered finished requests and can be found under the "View/Resubmit Canceled Requests" button).
Request Sent	The request has been sent and ILL is waiting for a potential lender to ship the item. Depending on circumstance, requests may stay in this status for some time.

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What if I break the rules?
Overdue interlibrary loan materials are fined $1 per day, faculty and staff included.

Books 28 days past the due date will result in you being charged for replacement costs as determined by the lending library. In addition, a non-refundable $20 EMU Library processing fee will be assessed. What this means is that if a book is not returned in good condition within 28 days of the due date you will have pay the replacement cost as determined by the lending library, pay any and all processing fees as set by the lending library, and pay EMU Library overdue fines plus a $20 processing fee.

Failure to return overdue material will also result in borrowing and registration holds placed on your university record. Interlibrary loan service is a courtesy extended by lending libraries, and if their regulations are disregarded, they may discontinue service to this library.

Repeatedly ordering materials and failing to pick them up may result in a $10 fine for each item you don't pick up and the suspension of your ILL privileges. Although ordering materials through ILL rarely costs you money, it does cost the library approximately $25 per request. We are happy to absorb this cost if the material is being used. However, we cannot afford to absorb the cost for items that are ordered and never picked up.

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Who do I contact if I have problems with or questions about the electronic ILL system?
Please contact Joe Badics, Acquisitions Librarian, at 734.487.0020, x2053 or joseph.badics@emich.edu.

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